Privacy Policy for aquaristhub.ae (Aquarist Hub)
Last updated: 12 November 2025
Aquarist Hub we operate an online store that offers aquarium-related products and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aquaristhub.ae and when you purchase our products or use our services.
Please read this policy carefully. By accessing or using our Site or Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide better services to you. The categories below describe the information we collect and how we collect it.
A. Information You Provide to Us
Account information: name, email address, password, phone number, and billing/shipping address when you create
an account or place an order.
Payment information: payment card details or other payment method data required to process transactions (note: we do not store full payment card numbers on our servers unless necessary; see “Payment Information” under Data Security).
Order and service information:
products ordered, preferences, reviews, inquiries, and customer support interactions.
Communications: correspondence
via email, chat, or social media with us, including feedback, questions, or complaints.
B. Information Collected Automatically
Usage data: pages visited, time spent, navigation paths, search queries, referral source, device type, browser
type, and operating system.
Cookies and similar technologies:
cookies, pixel tags, and local storage to recognize you and remember preferences, analyze trends, and improve the Site.
C. Information from Third Parties
Service providers: information from payment processors, shipping carriers, analytics providers, and marketing platforms.
Public sources: business contact details when applicable (e.g., for B2B communications).
2. How We Use Your Information
We may use your information to:
Process, fulfill, and track your orders and returns.
Communicate about your account, orders, and customer service requests.
Personalize your shopping experience (product recommendations, offers, and content).
Process payments and prevent fraud and security incidents.
Improve our Site, products, and services (including analytics and product development).
Send marketing communications (see “Marketing and Communications”).
Comply with legal obligations and resolve disputes.
3. Legal Bases for Processing
In the UAE, data protection considerations are governed by applicable laws and regulations. We rely on compliant bases as applicable, including:
Performance of a contract (to fulfill orders and provide Services).
Legitimate interests (to improve our Site and prevent fraud), provided such interests do not override your
rights.
Consent (where required for marketing communications).
4. How We Share Your Information
We may share your information with:
Service providers: payment processors, shipping companies, IT services, analytics, and marketing platforms.
Affiliates and business partners: for joint promotions, analytics, or to fulfill orders.
Legal and security: to comply with laws, respond to lawful requests, or protect rights and safety.
Business transfers: in connection with a merger, sale, or asset transfer.
With your consent: for purposes not covered by this policy.
We require service providers to protect your information and only use it as necessary to perform services on our behalf.
5. International Data Transfers
As a UAE-based business, we primarily process data within the UAE. If any data is transferred outside the UAE, we will ensure appropriate safeguards and comply with applicable data protection laws.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of payment data where applicable.
Restricted access to personal data by trained personnel.
Regular security assessments and vulnerability management.
However, no method of transmission or storage is completely secure. You acknowledge that you provide data at your own risk.
7. Retention of Your Information
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to:
Provide and improve our Services.
Meet legal, tax, and regulatory obligations in the UAE.
Resolve disputes and enforce our agreements.
If you close your account or request deletion, we will retain certain information as required by law or for legitimate business purposes (e.g., to prevent fraud).
8. Your Rights
Under applicable UAE data protection laws and related regulations, you may have rights including:
Access: request a copy of your personal data.
Rectification: correct inaccurate or incomplete data.
Deletion: request deletion of your data (subject to legal obligations and legitimate interests).
Restriction: request limit on processing of your data.
Portability: receive your data in a structured, commonly used format.
Objection: object to processing based on legitimate interests or direct marketing.
Withdraw consent: where processing is based on consent.
To exercise these rights, contact us at aquaristhubuae@gmail.com. We may require verification before processing requests.
9. Marketing and Communications
We may send you promotional emails, newsletters, and product updates. You can opt out at any time via:
Unsubscribe link in the email. Your account preferences
Contacting us at aquaristhubuae@gmail.com
Note: Even if you opt out of
marketing communications, we may still send transactional or operational
messages (e.g., order confirmations, account notices).
10. Cookies and Tracking
We use cookies and similar technologies to personalize your experience, analyze site usage, and support our marketing efforts.
You can manage cookie preferences through your browser settings or our cookie banner where available. For more details, see our Cookie Policy (link to separate policy if you have one).
11. Third-Party Links
Our Site may contain links to third-party sites. We are not responsible for their privacy practices. Review their privacy policies.
12. Children’s Privacy
Our Site is not intended for children under 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, contact us to.
13. UAE-Specific Considerations
We comply with applicable UAE data protection regulations and consumer rights where relevant.
Data transfers within the UAE are prioritized; transfers abroad will be conducted with safeguards as required by law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new
policy on the Site and updating the “Last updated” date. We encourage you to review this policy periodically.
15. Do Not Track
Our Site may not respond to Do Not Track signals or similar mechanisms. For more information, you can adjust
your browser settings.
16. Accessibility
We are committed to making our Site accessible. If you need assistance with privacy rights or have accessibility concerns, please contact us.
aquaristhubuae@gmail.com
